Generally

1.1. Welcome to our website, flip2store.gr (henceforth called the “Website” or the “Company” or “we” or “flip2store.gr”).

This Website gives you the opportunity to sell your used Apple product-computer by following a very simple and easy procedure, the steps of which are explained in detail below and are also available on our website. Moreover, the website includes our online store, where you can see and purchase all the available used and new Apple products-computers. The Website belongs to the privately owned company under the distinctive title Flip2Store, with registered offices in Nikaia, Greece, with VAT No. 048108403, Nikaia Tax Office, Tel. 212 10 44 200. Email address: info@flip2store.gr, G.E.M.I. No. 134504907000.

1.2. The company is an authorized Apple retailer and owes a respective license to sell these products within the territory of Greece (Infoquest client number 671042).

1.3. Access to the Website and transactions regarding selling to our company or purchasing products from our e-shop (henceforth the “products”) are subject to the present terms and conditions (henceforth the “Terms and conditions”). We ask you to carefully read the present Terms and Conditions before visiting or using the pages, conducting transactions regarding selling on your side and/or purchasing from our company’s side, as navigating through the Website and/or selling and/or purchasing products constitutes an unreserved acceptance on your side of the entirety of the present Terms and Conditions. The present terms and conditions as well as any amendments which may arise, constitute the contractual framework which governs the relationship between us at any time. In case of dispute or claim for a part or the entirety of the present terms, you are asked to refrain from accessing the Website or from performing any other action on it, selling or purchasing through it if you don’t unreservedly accept all terms.

1.4. It is necessary for you to regularly visit this Webpage to stay updated on any changes in the Terms and Conditions made effective upon posting to our Website and in any case before completing each and every selling, purchasing or transactional act. We reserve the right:

a) to modify anytime, without justification and without prior notification of the visitor, a part or all of the present terms of use.

b) to renew or upgrade a part or all of the Webpage’s content as well as the offered products or services.

c) to renew or upgrade in part or in whole the interface, the structure or configuration of the Website and its technical specifications as well as to

d) limit the access to the entire Website or to a specific part of it.

e) to modify the products bought by you and the products being sold, to cease permanently or temporarily the selling of products (all or some) of specific or of all vendors without prior notification of the user.

f) to cancel, to suspend permanently or temporarily or to terminate the operation of the website, at any time, without justification and without prior notification of the visitor of the Website.

1.5. This Website is connected via hyperlinks to other Websites which are not relevant to the company and the content of which is not controlled by the latter (the “Connected Websites”). Consequently, the company does not guarantee the correctness, legality, completeness, up-to-datedness, truth, accuracy or quality of their content and is not liable for them or for any damage or loss that might be caused due to their use. Likewise, the company is not in a position to control the processing of your personal data by the Connected websites and for this reason is in no way liable in connection to it. When you are using the Connected Websites, the respective Terms and Conditions of each specific page apply. For any issue that may arise concerning indicatively the content or the use of a Connected website you are asked to contact directly the owner or the administrator of the respective website. The company does not support, accept or approve the content or the services offered by the Connected Websites, to which the user is redirected via hyperlinks.

Description of transactions

A. Buying used Apple computers from individuals, exclusively within the Prefecture of Attica

2.1. Through our website you can sell us used Apple products-computers that you own, following a very easy and simple procedure, the steps of which you can see on our website and are for your own convenience described in detail below as well. This possibility regards exclusively the products which can be collected from specific points within the Prefecture of Attica.

2.2. Procedure of offer for purchase of your used computer: More specifically, through our website we offer you the opportunity to withdraw your used computer at a price corresponding to its value based on your computer’s features and the condition it is in after having been used by you. For this purpose, we invite you to submit an offer for purchase of your used computer under the terms and conditions herein. We have created a withdrawal procedure which guarantees that the price paid to you shall correspond to the actual value of your computer. The steps are the following:

2.2.1. You choose the computer system series (e.g. iMac or Mac Book etc) of your computer from the respective icon on our website

2.2.2. Filling-in a questionnaire: Fill in correctly the questionnaire with the actual details which describe your computer’s current condition on which the initial calculation of your computer’s value (henceforth the “Temporary Value”) shall be based. It is expressly pointed out that in filling out the specific details you declare under your sole responsibility that to the best of our knowledge these details are true and state the actual condition of your computer. However, your computer’s condition shall be verified/finalized after the product’s inspection by our company and the final calculation of your computer’s value (henceforth the “Final Value”).

2.2.3. Temporary Product Value: After filling in all the details in the respective questionnaire, the Temporary Product Value shall be automatically calculated. Then, you will have the choice to accept its Temporary Value, to make a counter-offer regarding the Temporary Value or to entirely reject the offer. In any case however, you accept that the Temporary Value (either the one automatically determined by us or the one determined by you and temporarily accepted by us) is without prejudice to the Final Value our company will determine after the computer’s final inspection at our facilities. Therefore, sending us a request stating interest in selling a used product which is based on its Temporary Value, constitutes an offer on your behalf towards us. We may accept this specific request or make a counter-offer regarding the purchase or even reject your offer in its entirety after the finalization of the inspection conducted at our facilities.

2.2.4. Solemn statement of the seller of the used product: After filling in the e-questionnaire the interested seller is obliged to download a solemn statement which includes all their details automatically filled in (based on the details the customer has stated during the registration). By this statement they shall be bound and shall guarantee that the product is neither stolen nor lost belonging to a third party and that they have acquired it in a lawful manner and that they have the ability to distribute it in the way set out in the terms of the Website. The interested buyer is obliged to sign the statement at a Citizens’ Service Centre (KEP) or before a Police Authority, which shall certify the authenticity of their signature. You bear the full responsibility for the product’s acquisition in good faith and in a lawful way and you release the company from any liability for your own unlawful acts or omissions. The company has the right to disclose your details in accordance with the law to any third party that has the right to be notified for the purposes of research, imputation of liability or imposition of penalties for any offences or omissions you may have committed. In case you do not fill in the above solemn statement then it is not possible for your offer to be sent to the company. The specific solemn statement must be filled in for every sale offer that the interested buyer submits.

2.2.5. Pick-up of the computer from your address for inspection free of charge: Upon completion of the questionnaire’s filling-in and submission of a request towards us, a user’s account is automatically created in your name on our Website (henceforth the “User’s Account”). For this purpose you are asked to determine a specific user name and a secret password, while every time you transact with our Company you may use this account. Then, after submitting your request to us we will send back to you within a reasonable period of time an automated email at your specified contact email address stating we have received your communication. Following that, within a reasonable time period, we will either send you an email or contact you via phone to inform you about the specific date and time we shall visit you to collect the product for inspection. In case we do not receive a further email or telephone communication from you to determine another reception day/time within 24 hours from the dispatch of our own email (or telephone communication) then we shall regard the specific date as valid and we shall come to the address specified by you to collect the product for inspection. The product’s date and time of receipt shall be determined by us based on our company’s general transport schedule and we shall do our best to avoid unjustified delays. In any case, however, we are not responsible for delays resulting from force majeure events (such as traffic, demonstrations, bad weather conditions etc.) – we will try though to keep you updated by all available means (email, communication via mobile phone, sms). We would like to inform you that product pick-up for inspection takes places on working days, Monday – Friday, 18.00 to 21.00 and on Saturday 18.00 to 21.00. In the case that we arrive at the specified time of our date and we do not find you at the specified place, then the company is not obliged to come again to collect the product. In that case it is you who must contact us anew.

2.2.5 The transport for the product’s inspection from the address specified by you to our Facilities shall be free of charge. We, however, would like to point out the following:

i) you must specify a specific pick-up point in a specific building within the Prefecture of Attica (exclusively) – henceforth the “Pick-up Point”. In the case that the product is delivered in an outdoor point or at the entrance of a building the company has the right to refuse to collect the product. If it is a third party that delivers the product and not you personally, then the third party is considered to act on behalf of the interested seller, the details of whom are stated in the solemn declaration and the questionnaire.

ii) upon pick-up of the product a first casual inspection shall be conducted (henceforth the “Temporary Inspection”) and we shall note on our special form few of the product’s external features (such as indicatively any visible scratches or other flaws, any visible damages based on the filled in e-questionnaire of the interested seller or any other external issue which may be spotted with a casual and quick initial inspection). This special form shall also be signed by you, the interested seller (or by the third party who shall deliver the product on your behalf) and shall constitute the product’s initially agreed properties which however are subject to the final inspection carried out by the company at its Facilities (henceforth the “Final Inspection”) which shall determine the Final Value of the product.

iii) You are to submit to the company the printed-out and signed (with authentication of the signature) solemn statement mentioned in Article 2.2.5. above, as well as a copy of your police identity card – the details of the solemn statement and of the identity card must match. In the case that you refuse or you do not provide the above, the company shall refuse to collect the product. It is clarified, that if the product is delivered by a third party, then the solemn statement must bear the authenticity of signature of the interested seller (not of the third party), and the identity card copy must match the details of the interested seller (not those of the third party).

2.2.6. Final Inspection/Final Used Product Value: After collecting the product as per the aforementioned procedure, the company shall carry out the Final Inspection of the product at its Facilities, on basis of which it shall determine the Final Value of the product and shall dispatch to you a relevant email for informational purposes within 5 working days at the very latest since the collection of the product.
i) In the case that the Final Value coincides with the Temporary Value then the email shall be considered as acceptance of your offer and the company shall proceed with depositing the amount as stated in article 2.4. below.

ii) In the case that the Final Value differs from the Temporary Value then the email shall contain a counter-offer of the company as regards the price. Attention: In the case that the company does not receive from you within 3 working days at the latest from the dispatching of the email containing its counter-offer, an email response from you accepting or rejecting its counter-offer, then it shall be considered that its counter-offer has been accepted and shall proceed with depositing the amount in the way stated in article 2.4. below.

iii) In the case that the company receives a new counter-offer form you by email within 3 working days from the dispatching of the company’s email further to point ii) above, then the company has the right to accept it, to make a new counter-offer or to reject this counter-offer.

iv) It is clarified that the agreement shall be concluded when: a) the Final Value coincides with the Temporary Value or b) the Final Value differs from the Temporary Value but is accepted in the above stated way (by means of an express or implied statement) on your side.

v) The company has the right to reject from the beginning the product you offered for sale as well as your initial offer. In this case the company shall notify you accordingly by email and shall proceed with the product’s return procedure as stipulated in the following article.

2.3. In the event that the product is returned due to the absence of a purchase agreement on the side of the Company: In the case that due to any of the reasons mentioned in article 2.2.6. above the company returns the product to you, that will be on its own expense under the following terms:

i) the product shall be returned exclusively to the point from which it was originally collected.

ii) we will inform you via e-mail about the date and time of the product’s return. In case we are not notified regarding a failure of receipt at the specific date and time, then it shall be reasonably deemed that you have accepted it and subsequently you are required to be present at the Pick-up Point at the specific time.

The product’s date and time of receipt shall be determined by us based on our company’s general transport schedule and we shall do our best not to delay without reason. In any case, we are not responsible for delays due to force majeure (such as traffic, demonstrations, bad weather etc.) – we will, however, try to keep you updated by all available means (email, communication via mobile phone, sms). We would like to inform you that product pick-up for inspection takes place on working days, Monday – Friday, 18.00 to 21.00 and on Saturday 18.00 to 21.00.

iii) We would like you to pay special attention to the following:

a) In case we come to the Pick-up Point at the above specified time period and there is no one to receive the product, it shall be returned to our Facilities and you will be notified by email. Then, you will have to come and collect it yourself from our Facilities, either in person or by appointing an authorized person (it is required that you send us the details of this person beforehand and that this person carries with them their ID and your authorization bearing an authenticity of signature at the time of the pick-up).

b) In the case that you do not make any of the above actions to collect your product, we expressly state that the product shall remain at our facilities for a time period up to 3 months from its pick-up for inspection. During this period we shall keep it at our facilities as unremunerated safe-keepers. After the 3-month period has expired we shall send you a last email reminder. After 10 days since the dispatching of this last email we shall deliver the relevant product for recycling. Any expenses arising from the above procedure shall be borne by you and our company reserves the right to send you a relevant invoice for the covering of its expenses.

c) In the case that a third person appears at the Delivery Point to receive the product who declares that they are authorized by you and presents a document signed by you with authentication of the signature, then our company will reasonably assume that they are indeed authorized by you and shall not be liable for the delivery of the product to this person. If you wish that the product is delivered to you alone, please notify the company by e-mail accordingly before the delivery of the product. The company has the right (but is not obliged) to refuse the delivery to the third person.

d) In any case, upon delivery of the product a form shall be signed between the company and the receiver which shall constitute the product delivery-reception protocol releasing the company from any liability. Any refusal to sign the relevant protocol by you (or a third person according to the above) shall grant to the company the right to deny the delivery of the product, in which case the procedure stated in subparagraphs a) and b) above shall be followed.

2.4. Payment method for the used product purchased by us (if we conclude an agreement after inspecting the product): In the case that an agreement is concluded between us as stated in article 2.2.6 iv) then the company shall pay you the Final Value in one of the following payment methods of your choice. More specifically:

2.4.1. Via a deposit at a bank account in your name at a bank of your choice (notified to us through the filling-in of the questionnaire) the latest within 5 working days upon conclusion of the agreement.

By depositing the amount of the price to the specific bank account that you specified, the payment obligation is extinguished on our side according to the agreement between us. You are liable for communicating to us correct and accurate details regarding the full payment of the product’s price. The payment shall be proven by the respective bank statement or electronic proof of payment at the specific bank account.

2.4.2. By purchasing a product from our Website (either used or new) according to the terms of use governing the transactions on www.flip2store.gr. The price may cover the entire or a part of the purchase amount, but it may not be less than that amount. This means that it cannot be credited for future purchases from our e-store and you are obliged to spend the entire amount on your next purchase. Full payment shall be made by unilateral offsetting the product’s Final Value with the amount corresponding to the product you wish to purchase. By sending a proposal to conclude a transaction agreement you offer us an irrevocable order and authorization to offset the Final Value we may owe you with the amount corresponding to the product to be purchased. It is however pointed out that in order to complete the new transaction the amount you pay must be at least equal to the value of the product which you have already sold to the company. Moreover, you need to pay us any remaining amount for the full payment of the product to be purchased (if the amount is greater than the value of the product you purchased on our website). The transaction must take place the latest 2 days from the e-mail concluding an agreement between us, otherwise we shall proceed to the payment of the product’s Final Value at the account which you have specified.

2.5. You bear sole and full responsibility for fulfilling your tax duties, for issuing the appropriate sale documents, for complying with all relevant laws and conditions. The company does not know (and is not obliged to know) whether you are an individual or a trader (regardless of the number or the value of your sales towards our Company) and you are obliged to consult your accountant on your respective duties. The Company shall however provide any information requested by the respective Authorities regarding your transactions on www.flip2store.gr whenever it is requested according to the legal terms and conditions.

B. Selling new or used Apple computers (all over Greece)

3.1 Generally

Moreover, on the e-store of the Company, which is an authorized retailer of Apple products, there are available for sale either new Apple products-computers (i.e. third-party supplier products) or used Apple products-computers that the Company has acquired through the procedure stipulated in section A above.

It is clarified that for distance contracts:

a) consumer means any natural person acting for purposes not relating to his trade, business, craft or profession;

b) supplier: any natural or legal person, irrespective of whether privately or publicly owned, who is acting, including through any person acting in his name or on his behalf, for purposes relating to his trade, business, craft or profession.

To avoid any misinterpretation, if you wish for an invoice to be issued and dispatched, then you shall be considered as “supplier”, while in the case you are a natural person and you wish for a receipt to be issued and dispatched you will be considered as “consumer”.

3.2. Description and Features of products for sale

The company reserves the right to choose at its sole discretion the products offered for sale in its e-store and modify, renew and/or withdraw them at any time, without penalty and without an obligation of prior notification. The same applies to the products’ prices, any offers and discounts which the company may apply at its sole discretion and which may change at any time without an obligation of prior notification (it is understood that all the aforementioned apply before the conclusion of a transaction agreement with you).

3.3. In any case it is pointed out that

i) As regards used products, the description of the products for sale and their features stem from answers of the initial buyers as well as from the Final Inspection the Company conducted before purchasing them. The Company does everything it can to determine and verify the condition of the products during the Final Inspection it conducts, however, you recognize that these products are used and can in no way have the same efficiency and features as a new product even if they have suffered very little damage/deterioration/defects and have been only slightly used by their initial buyer. Used products are offered as they are, with no commercial warrantee and no warrantee whatsoever as to their fitness for purpose and more specifically (but not exclusively) for the purpose mentioned on the respective new product. All used products are covered under Article 45 concerning the VAT margin on the difference profit.

Furthermore, you are aware that used devices may have been repaired and a key component may have been replaced or a part may have been repaired under an Apple repair and replacement program or by non-authorized service providers and/or repair/replacement by an Apple Authorised Service Provider. As is reasonable and understood, it is neither obligatory nor possible for flip2store.gr to know any such information. The interested customer may request this information only from an authorized apple service provider after the purchase of the product. The purchase of the used product by you is carried out in full knowledge of the above.

ii) As regards the new products posted for sale, these include the properties and features made known to us by their manufacturer. The same applies for the description of the intended purpose of each product. The Company is not obliged, nor has the ability, to check nor is responsible for the truth, the accuracy, or the precision of the description, or the fitness of the products for their intended purpose.
iii) Therefore, the Company is not obliged to compensate the customer for any incidental and consequential damage arising out of the use or inability to use the product (either used or new).

Terms and sale completion stages

4.1. By placing an order through our e-store or via telephone, the buyer agrees with the implementation of the present terms and conditions. It is explicitly pointed out that this Website does not constitute a proposal for an agreement conclusion towards the buyer (consumer and/or supplier) but an invitation for the latter to submit an offer. The stages of the procedure from the order submission on behalf of the buyer to the purchase agreement conclusion between the buyer and the company are the following:

4.2. The sale completion procedure of a product (new or used) is the following:

4.2.1. Upon entering our e-store you may choose the product you are interested in by going to the respective category of products.
By clicking on the product that interests you, you may see the product’s picture and description. Our Website offers you information on the product’s features, its technical description as well as the option to download manuals (provided they exist) by clicking on the respective option.

4.2.2. To complete your transaction you are asked either to register as a new member and acquire a User Account on our Website (if you don’t already have one) or to proceed to buying the product through the “fast buy” procedure by filling in each time the necessary details.
It is however pointed out that if you have previously sold to the Company a used product you have to continue to the procedure through your User Account, otherwise in case you wish to pay the price by offsetting the Final Value calculated for the purchase of your used product, this will not be feasible (i.e. if you have not already acquired a User Account).

4.2.3. The products will be displayed on the Website marked “Available” or “To order”.
Once the ordering procedure is completed you receive an automated message confirming receipt of the order, sent to you at your specified e-mail address.

As regards the above message, the following distinction applies:

i) If the product is Available, this confirmation message includes detailed information about your order, informing you about the availability and the price of the product. The dispatch of the aforementioned e-mail constitutes the Company’s acceptance of the offer made by you for the conclusion of an agreement and therefore the agreement between the buyer and the Company is concluded only when the Company sends the message by which it accepts your offer in accordance with the above.

ii) In cases where the product is marked as “To order” (applies only to new products) then the Company must place a special order to the product’s manufacturer. Therefore, the automated order receipt confirmation e-mail which you shall receive from the Company does not constitute an acceptance of your order or a conclusion of an agreement with the Company. Contrariwise, the order is received by the Company with the reservation of an availability check by the manufacturers as well as of the price accuracy/up-to-datedness of the ordered product. Consequently, during this stage the agreement between the buyer and our Company hasn’t yet been concluded. Any price that has been reserved (e.g. in the case you choose to use a credit card) by a third party payment service provider or that has been paid, constitutes an agreed monetary guarantee and not a payment of the price, which shall only be paid in full after confirming availability and price accuracy and concluding the agreement between us.

Then, provided that the product is available from the supplier, you receive an automated e-mail declaring the acceptance of your order by the Company, which also informs you about the product’s final price and delivery time. The dispatch of the aforementioned e-mail constitutes the Company’s acceptance of the offer made by you for the conclusion of an agreement and therefore the agreement between the buyer and the Company is concluded only when the Company sends the message by which it accepts your offer. In case however, that the product’s final price is greater than the price indicated on the Website at the time your agreement conclusion offer was dispatched, then we shall contact you via a personal e-mail to finalize the agreement.

4.2.4. Through your access in your User Account by using your secret password you have the ability to view your pending orders, the progress of every order, the orders’ content as well as your communication and transaction history with flip2store.com. In case any issue comes to our attention in relation to your order or any change of your order we shall inform you accordingly via e-mail or phone.

4.3. In case of a phone order, the Company shall take all appropriate legal actions for the conclusion of an agreement with the buyer, among which is acquiring the buyer’s consent for the order via e-mail. Phone orders are also subject to these terms and conditions.

To complete the order you must provide via acceptance of the present terms your consent for the processing of your personal information, so that you may receive a notification regarding the progress of your order as well as the fulfilment of our contractual and legal obligations towards you.

5.1. Product prices

The product prices displayed on our e-store are in Euro and include the Value Added Tax. The indicated prices do not include the required surcharges for shipment, postal fees and packaging as well as special product wrapping etc. which are calculated according to the product and the delivery point you choose during the order submission procedure, as described in detail in article 4 above. Moreover, the indicated prices do not include any expenses or charges required in the case the price is paid via bank transfer (your bank’s commission or/and the Company’s bank commission etc.) or other banking surcharges. These expenditures may not be calculated beforehand as they are set by the bank’s pricing policy each time.

5.2. The Company has the right, and you accept it, to freely set the product prices, to modify them and to change and/or withdraw any offers at any time without an obligation of prior notification. You will be informed about the price that applies each time through the relative post of the product on the website. Especially regarding used products, the time has been set after the product’s Final Inspection. Your submission of an offer for the purchase of a product means you accept the price posted based on the description of the product as fair and reasonable under the present terms and conditions. However, although we take due care to ensure all details, descriptions and prices appearing on this Website are accurate, there is the possibility that clerical errors may arise, of which you shall be informed immediately should they come to our attention.

Delivery time

For available products the delivery time is 1-5 working days from the date the product is delivered to the courier services for transport. For products available upon order we shall notify you on the exact delivery time by means of an availability confirmation e-mail (depending on the time the product was delivered to us by the importer).

We inform you that the delivery date of the products may change without the Company’s liability, as the products for sale are not manufactured by the Company itself but from third party manufacturers in Greece or abroad. In any case of modification of the delivery deadline initially communicated to you, we shall contact you to update you accordingly. In the case that the delivery is required to take place up to a certain deadline, we inform you that you must either point it out at the comments accompanying your order or notify us accordingly via e-mail at info@flip2store.gr so as to avoid any issues regarding products which are not available.

7.1. Means of transport and delivery

Our Company provides for your own convenience various means of product receipt and delivery. As regards the transport expenses, these shall be calculated and displayed to you before the completion of your order.

The transport cost may change for future purchases without an obligation of prior notification (does not concern already concluded transaction agreements with pending deliveries).

7.2. It is clarified that the transport is conducted via a courier service. The Company chooses the courier service through which the product deliveries are conducted at its sole discretion.

7.3. The Company cannot guarantee the timely delivery of the products, when the delivery takes place by courier service or through a transport service. The deadline for delivery of the products by the courier or the transport service is set exclusively by the latter depending on the delivery address. The Company delivers the products to the courier service or provides the products for pick-up form the courier service within the provisioned period according to the delivery time specifications. In any case, however, we are not liable for any delays resulting from force majeure events (such as traffic, demonstrations, bad weather conditions etc.) We inform you that returns of products take place on working days from 10.00 to 18.00.

8.1. Payment method

For your own convenience and most effective service we offer the following payment methods for you to choose from:

a) through credit card for all the amount at one, or by installments

There is a possibility to pay 3 til 12 interest-free free installments.

In detail, credit card payment from 3 to 12 interest-free installments.

For products worth € 500 – 1000, you can pay up to 3 interest-free installments.

For products worth more than € 1001, you may pay up to 12 interest-free installments.

The approval of interest-free installments is always up to the Bank that issued your credit card. Applies to cards issued in Greece. In the case you choose to use a credit card as a payment method, we inform you that the amount is either paid directly provided that the product is available or if the product is to be obtained by order then it is temporarily reserved by the placement of your order and is released as soon as the availability check is conducted according to article 4.2.3. ii) above and as soon as the agreement between us is concluded. Any price reserved before the conclusion of the agreement constitutes a financial guarantee and not a payment of the price, which shall be paid in full only upon verification of the availability and the price accuracy and upon the conclusion of the transaction agreement or service agreement under the terms of the third party payment service provider.

Our company, in setting as its highest priority the maximum possible security of transactions has the ability (but is not obliged to) conduct an inspection through the payment service providers it collaborates with, regarding the accuracy of the payment details communicated by you (in case of payment via credit card) during the stage of order completion. Through the connection with a third party service provider the company may reject your order if it is established or suspected that there is any issue in connection to these details.

b) via bank deposit in one of the following bank accounts:

Alpha Bank: GR14 0140 3510 3510 0200 2005 118

National Bank (Ethniki trapeza): GR96 0110 4110 0000 4116 1816 008

Keep in mind that if you are an account holder of Alpha bank or National bank is legitimate to choose one of the above, for immediate transfer. In the opposite case you have another bank, the transaction requires more time (usually 2-3 business days) to complete the transfer. This depends on each of the respective bank policy. In this case please bear in mind that the order is further processed upon appearance of the deposited full amount in the company’s account. In case the deposit does not take place within 3 working days from the conclusion of the transaction agreement, the order and the transaction shall become fully invalid and without any penalty.

c) via cash-on-delivery of the product.

The allowable limit for cash payment is what is defined by the law (at present, up to € 500 for sale to suppliers but also for sale to consumers). Therefore, in the case of cash on delivery you will have to pay at the POS terminal of the courier agency you are served, with a debit or credit card charge.

d) through purchasing a product from the Website (either used or new) based on the terms of use governing transactions on www.flip2store.gr.

The price may cover the entire or a part of the purchase amount, but it may not be less than that amount. This means that no amount can be credited for future purchases from our e-store and you are obliged to spend the entire amount on your next purchase. Full payment shall be done by setting-off the product’s Final Value with the amount corresponding to the product you wish to purchase.

By sending a proposal to conclude a transaction agreement you offer us an irrevocable order and authorization to set off the Final Value we may owe you with the amount corresponding to the product to be purchased. It is however pointed out that in order to complete the new transaction you need to pay us any remaining amount for the product to be fully paid-off. The transaction must take place the latest within 2 days from the dispatching of the e-mail concluding an agreement between us, otherwise we hall proceed to the payment of the product’s Final Value at the account which you have specified.

8.2. If you have chosen to pay via credit card, the procedure shall be carried out and completed via our trusted partner, a banking institution which provides according to its statement all safety measures regarding electronic transactions. The pick-up and processing of the payment details you have sent us are conducted only by the collaborating financial institutions which are solely responsible for their processing in view of the completion of the payment.

8.3. In case you have chosen to pay via credit card, it is reasonable that the owner of the credit card is present at the time of the receipt of the order, carrying with him his credit card and his Identity Card or in the case that a third person acts as the recipient, it is reasonable that you previously inform us accordingly via e-mail at info@flip2store.gr. However, if before the distributor appears at the delivery address stated by you, a person which claims that they are you or that they are acting in your name and on your behalf after receiving relevant oral authorization by you, then it is reasonably assumed by the distributor that this person acts in this capacity.

8.3. The i-bank e-commerce service is a secure and reliable solution for executing and managing payments carried out through with e-shops, given that:
​It is a fully certified system, compliant with international PCI DSS safety standards.

  • Supports 3D MasterCard® SecureCode™/Verified by VISA transactions: As long as customers and cardholders are registered with the MasterCard® SecureCode™ or Verified by VISA service provided by the issuing Bank, they can be authenticated by using their PIN.
  • Enables the card number not to be used at the merchant’s e-shop in future transactions, by use of “Tokenization”, whereby the card number is converted into a unique e-     token.  More specifically, the customer can revisit the e-shop to make purchases without each time     having to re-enter his or her card details. This way, the company doesn’t have to handle card details and is therefore compliant with PCI DSS specifications and requirements, while at the same time the quality of customer service is significantly enhanced.​​

Withdrawal (exclusively for natural persons acting as consumers)

9.1. Generally

Provided that you are a natural person acting as a consumer (and only then), you have the right to withdraw from a transaction regarding a product for sale from flip2store.gr (BUT NOT FROM THE SELLING PROCEDURE OF A USED PRODUCT TO THE COMPANY) within 14 calendar days and without any obligation for justification.

The withdrawal deadline expires 14 calendar days from the day following the date on which
you or a person indicated by you acquired physical possession of the product.

In order for you to exercise a withdrawal right, you should inform us on your decision to withdraw from the present agreement by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached template of a withdrawal form, but it is not obligatory (Template).

In order to observe the withdrawal deadline, it suffices to send your statement on exercising your right of withdrawal before the withdrawal deadline expires.

9.2. Consequences of withdrawal

a) Should you withdraw from the present agreement, we shall return to you all money we have received from you, including delivery costs (excluding additional costs arising from your choice to use a delivery method other than the cheapest standard delivery method which we offer), without unjustified delay and in any case within 14 calendar days from the day we become aware of your decision to withdraw from the present agreement provided that the terms of article 9.3. have been observed. You explicitly agree that we shall proceed to the above money return by depositing the money in a bank account specified by you. We have the right to delay the money return until we receive the goods or until you provide evidence that you have sent back the goods – whichever of the two happens first.

b) It is pointed out that in case of withdrawal from a part of the initial order, the transport cost returned to you shall be the product’s shipment cost corresponding to the size and the weight of the products which you finally return, while in the case that you have chosen a transport method other than the standard transport method, then the extra charge shall be withheld by us. You will also be charged the amount corresponding to the handling cost of the product.

c) You are under the obligation to send us back the goods or to deliver them to us without unjustified delay and in any case within 14 calendar days from the day you declared to us that you withdraw from the present agreement. The deadline shall be considered as observed if you send the goods back before the expiration of the 14-day period.

d) You shall bear the immediate charges of the return of the goods based on the transport method you choose in your judgment and you shall bear the risk of the product’s delivery until it arrives at our delivery address: 6 Knossou Str., 123 51 Agia Varvara, Greece.

9.3. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, features and functioning of the goods. For a return to be accepted the product you send to be received by our company must be in the condition it was originally delivered in, its original packaging must be unopened and intact as well as free from flaws and tears and the product must be unused, complete and with all its accompanying documents.

In any case, we inform you that the company cannot accept any product returned due to withdrawal when its original factory packaging has been opened. It is pointed out that in order for the purchased product’s nature, features and functioning to be established, you should handle them and inspect them in the same way as would be permitted in a store and not otherwise.

RIGHT OF WITHDRAWAL DOES NOT APPLY IN THE CASE OF THE SALE OF A USED PRODUCT FROM YOU TO flip2store.gr

Products with actual flaws or lack of agreed properties

10.1 We point out that the properties described on our website for each specific product constitute the agreed properties of used products sold by flip2store.gr and that in any case these products, used as they are, already present some actual flaws, some of which were not possible to be diagnosed in the Final Inspection but are inherent to the prior use of the product.

10.2. As for new products, we state that we do the best we can to deliver to you the product you ordered which shall feature the agreed properties as indicated in the manufacturer’s description and without actual flaws in accordance with article 534 AK. However, in the rare case that you received a product with flaws or if any other issue occurs (except for the case of withdrawal –see article 9 above –link, provided that you are a consumer) we invite you to call as directly at +30 212 10 44 200, +30 211 01 27 327 or send us an e-mail at info@flip2store.gr so that we may discuss and resolve the issue. If it actually regards a faulty product or a product with missing agreed properties and provided that you inform us during the term period specified by the guarantee and/or the law then in that case we shall discuss the possible ways for this to be repaired or replaced by another, except if such an act is impossible or requires disproportionate costs. In any case that we are liable for an actual fault or a missing agreed property, besides the above right you are also entitled to ask for a decrease in price if you so wish or to withdraw from the agreement unless it concerns a unsubstantial actual flaw. Moreover, if during the time which you are liable for any danger an agreed property is missing, instead of the aforementioned rights you are entitled to demand compensation for non-execution of the agreement or accumulatively to these rights to demand remuneration for the damage not covered by their exercise. The same applies in the case of the provision of a faulty product which is attributable to a company error.

Warranties

For the term of effect of the warranty under the terms stipulated by the manufacturer you must present the receipt or the invoice bearing the specific company stamp during the sale of the product, otherwise it is not possible to provide the warrantee. It is pointed out that the warrantee time is proven exclusively by the date on the product’s purchase proof, while in the case that this proof is lost it is not possible to invoke the warrant.

12.1 Limitation of the Company’s liability: We inform you that the entirety of the Website’s content is provided “as is” without conditions or other warranties for its accuracy or the fitness for use of the offered products or services.

Unless expressly otherwise stated in these Terms and Conditions at the extent permitted by Law, the company explicitly excludes hereby all conditions, warranties and other terms which may be otherwise concluded by the applicable legislation and it shall not be liable for any damages, including but not limited to direct, indirect, special, punitive, incidental, consequential or incidental damages or damages for loss of profit, data or other property, damages to reputation, or for the cost of procurement of substitute goods and services resulting from or related to the use, inability to use, operation or failures of this Website and of any material-product posted on the Website, regardless of whether it was possible for such damages to be predicted or if they arising under the context of the agreement, in relation to a purchase or sale through our website, through the products of our website or arising out of tort, under applicable law or otherwise. The company is not liable in the case that you are entitled to a refund of the entire or of a part of the consideration for any delay caused by partner payment service providers in relation to the implementation of the mandate that our company has given in a timely fashion.

12.2. We make every effort in accordance with good faith and fair dealing to exclude the purchase by our company of used products which have been acquired in an unlawful manner or in bad faith and so it is not liable in the case of sale of an unlawfully acquired used product which it bought as a third party buyer acting in good faith.

12.3 We are not liable for any loss or damage caused by an attack regarding denial of service, viruses or other technically harmful material that may infect your hardware, software, data or other proprietary material due to the use of the present Website or the download of any material posted on this Website or any other website linked to it.

12.4. The company and its associates make every possible effort – in the context of the technological controls they conduct at regular intervals – to ensure that the services, content and transactions are provided smoothly without interruptions, and to maintain its high level of security. However, the company shall not be held liable if for any reason, including that of negligence, the operation of the Website is interrupted, if access thereto is made difficult and/or impossible, if – despite the safety measures taken – “viruses” or other harmful software are detected and spread to the terminals of users/visitors, or if third unauthorised parties interfere in any way with the content and operation of the website, thus making it difficult to use or causing problems to the proper operation thereof or intercepting the personal data of users of the website. Moreover, we shall in not be held liable in the case that access to our webpage is interrupted for reasons beyond our influence, as well as reasons relevant to a technical or other failure of the network or due to reasons of force majeure or acts of God. The company does not guarantee that the pages, services, options, content and product availability shall be offered uninterruptedly and without flaws.

12.5. In any case the user of the website is solely liable for any damage caused to the company through improper or unlawful use of the website itself or the products and services offered through it or through the false or inaccurate details they present to the company or for false or inaccurate declarations they make.

13.1 Restrictions on accessing and using the Website

It is pointed out that it is forbidden to disturb the operation of the Website and of the e-store and to replace or modify the Website’s content (images, pictures, text and other). It is forbidden to commit or encourage criminal acts, to distribute viruses, Trojan horses, worms, logic bombs or any other action which may lead to an unreasonable or excessive burdening of the infrastructure or the operation of the website and the e-store. You must observe the confidentiality obligations and abstain from using the website in any way which is vulgar, offensive, unlawful or obscene.

13.2. Additionally, it is forbidden to destroy data, to induce resentment in others, to violate the property rights of others or to try to affect the performance or functionality of any features of the Website or features to which the user was granted access through the Website. We inform you that our Company will report any such breach that it stands aware of to the competent authorities. Moreover, it shall disclose to the Authorities any details requested in accordance with the conditions of the Law.

13.3. You are fully and solely responsible for using this Website. Connection to the Website is subject to the present terms and takes place through means and providers of your choice.

13.4. Connection to our website is permitted only if you act in a fair and lawful manner and abstain from any action that may cause damage to the company’s reputation or its unlawful exploitation. Moreover it is forbidden to create any kind of connection suggesting any kind of relation to us or approval or support on our behalf which does not exist. You should not create connections with any Website which is not under your ownership. The present Website is not allowed to be placed in a frame on any other website nor are you allowed to create a link to any other part of this Website except for the homepage. We reserve the right to remove the permit to link-creation with no justification, without penalty and without an obligation of prior notification of the customer.
Intellectual Property, Software, Content and Trademarks
14.1. The website www.flip2store.gr is the official website of the Company through which its e-store operates. The intellectual property rights in the Website’s software and content are owned either by the company or their lawful owners and are protected by the applicable copyright legislation.

14.2. Viewing and displaying the Website’s content cannot be regarded as transferring and/or granting a permit and/or right of its use. You may store, print and display the content available only for personal use. This applies in any case for content which you access through the “download” section. You may not publish, manage, distribute, copy in part or in whole, transmit, process, store, republish, modify, or otherwise reproduce in any form any part of the content or of copies thereof displayed on this Website.

It is also forbidden to modify, translate, decompile, rebuild or create derivative works using any software or accompanying documentation provided by our company or licensors thereof.

Trademarks appearing on our website belong to our company or to third legal persons, suppliers, importers etc. The user holds no permit or consent to use in any way whatsoever the company’s trademarks or trademarks belonging to producers/ suppliers/ manufacturers/ representatives of the products it offers for sale.

14.3. Photographic display of our products

The photographs displaying our products may differ from the actual situation, form, size, colour and general image of the products for sale. The Company shall not be held liable in any way in the case of differences between the photographic display of the product and its actual appearance. It is pointed out that the photographs of the used devices are the actual ones but it is not possible to capture all flaws, although we shall make every reasonable effort to achieve that.

14.4. The company does not guarantee the accuracy or reliability of any information or content of any products or services, software or advertisements contained on this Website, as well as of any third-party content to which you are redirected through hyperlinks on the Website or to which the Website grants you access.

14.5. Permit of Access to the Website

We hereby grant you a limited permit to access and make personal use of this Website, for the purposes specified in the present terms and conditions. This permit does not constitute in any case a permit to download or modify the Website or any part of it, except in the case our company provides an explicit written permission. This access license does not permit any resale or commercial use of this Website or its content, any collection and use of any lists, descriptions, images or prices of products, any derivative use of this Site or its contents, any downloading or copying of account information for the benefit of another merchandiser or any use of data mining tools, robots or similar tools for collecting and extracting data.

14.6. Reproducing, duplicating, copying, selling, reselling, visiting, or otherwise exploiting this Website or a part on this Website for any commercial purpose, without our express written consent without express written permission. The Company has exclusive rights over the domain name flip2store.gr. All trademarks displayed on our website are subject to due legal protection.

14.7. You may not use frames or frame techniques to enclose any trademark, logo or other proprietary information (including video, images, text, page layout or form, manuals) of our company Website and its affiliates without our written consent. You may not use any “meta – tags” or any other “hidden text” based on names or trademarks of our company or its affiliates without our express written consent. In case of unauthorized use, the permission granted by our company expires.

Disclaimer as to ownership of trademarks, images and third party copyright

We point out that any trademarks/names appearing on this Website are property of the respective lawful trademark owners. Any reference to a trademark or name appearing on our e-store is used solely to describe or identify the products for sale and offered services. Such reference may in no way be regarded as a certification that the specific products and services are supported by or associated with our business in a way other than the abovementioned. You may not extract and/or reuse parts of the content on the Website without our written consent. More specifically, it is not allowed to use any data mining tools , robot tools or any similar data gathering and extraction tools to extract any Content (either once or several times) or to reuse any substantial parts of this Website, without our explicit written consent.

Indemnity

You agree to indemnify, defend and hold our company harmless as well all its directors, officers, employees, consultants, agents and affiliates from and against any and all third party claims, liabilities, damages and/or costs (including, but not limited to, fees of legal advisers) that such parties may incur as a result of or arising from your use of the Website or breach by you of these Terms and Conditions. In any case, however, and if any damage caused is due to proven negligence of our company, the latter is only liable to cover any incidental damage of the injured party caused by and directly related to the harmful event, the wilful misconduct or the gross negligence on behalf of our company. In the same way apply all limitations of liability set out in these terms of use which the user of the website recognizes and accepts in their entirety as valid and in line with good faith and fair dealing.

M) Privacy policy

Our company strictly observes the applicable legislation in relation to the protection of personal information of natural persons. Below you will find full information in relation to the collection and processing of your personal information by our company.

a) Creating a User Account

i) You may create a user account and become a member of our website, so that you may enjoy optimum member services and privileges as well as check the history of your orders. The information you enter in the special form of the company remain in the system. All details requested are necessary, relevant and appropriate for the conduction of the transaction between us. A necessary action is also setting and using your own secret password for your User Account, which you must keep safe on your own responsibility. We recommend that you change your password at regular intervals. In any case you are to inform us via e-mail in the event of password loss, leakage, non authorized use or access to your User Account. Otherwise, any action or omission occurring in relation to the usage of your secret password shall reasonably be regarded by the Company as stemming from you.

ii) You have the ability to close your Account by sending a relevant request at: info@flip2store.gr Attention: this request must be sent to our Company via the email stated upon your registration as a member.

b) Registration of correct personal information

The personal information you provide to the company is necessary so that the company may contact you regarding its execution of obligations towards you, as well as the completion of the offer for sale of the products you submitted to the company as well as the settlement of orders you have submitted through the online-system. For this purpose you ought to communicate to us information that is completely accurate and up to date. The company makes every possible effort to ensure the receipt of correct information from you and therefore, once you have filled in the required information, you are asked to check this information before sending it to the company along with your explicit consent. Consequently, the company shall in no way be held liable if any of its contractual or legal obligations are not properly and/or promptly fulfilled due to the provision of incorrect personal data on your part.

In particular, any notification or communication sent to the email address you have provided either through the filling-in of the questionnaire according to article 2.2. above or through the creation of a user account for the conduction of a fast buy shall be considered valid even if it is not delivered to you due to an error in the details stated by you and/or due to technical or other failure of your server, and/or phone, and/or your telecommunications service provider and/or due to a change of your details (in case you have not timely informed us). Our company does not proceed to any form of identification of the details you state except for the identification mentioned in article 2.2. above during the pick-up of the product for inspection at our Facilities by the user and therefore is not liable for the details in any way.

c) Explicit consent

By completing and registering your personal details you give your explicit consent to the lawful collection and processing of your personal data for the purposes mentioned above, of which you were notified through these terms and conditions.
The order to save your details constitutes your explicit consent to the processing described above.

d) Privacy policy

Personal data is collected solely through you in the context of transaction with our company and the communication between us. The purpose of its collection is to facilitate the completion of your orders, your invoicing, the delivery, the execution of your orders in general, the attendance of your requests as well as the dispatching via e-mail a newsletter relevant to our products and services. Personal data collected by the company at the stage of account creation are utterly relevant, appropriate and not more than those necessary for carrying out transactions through our online store and services offered by our Company. We inform you that you maintain your legal right to be informed according to article 11 of Law No. 2472/1997, and the right of access to your data according to article 12 of Law No. 2472/1997, as well as the right to raise objections at any time regarding the processing of data relevant to you according to article 13 of Law No. 2472/1997.

Our company does not communicate your personal data to any third party with the exceptions of:

i) data relating to the execution and clearing of electronic payments by credit card which are carried out by our trusted partners – financial institutions which are following all appropriate security procedures to safeguard your information and

ii) data which is absolutely necessary for the execution of your order (transport, storage, etc.) by the cooperating with us companies. However, the entirety of your data is protected and managed in accordance with the terms and rules of Greek law, in particular Law No. 2472/1997 and our company follows strictly all of the rules adopted by the relevant legislative framework. Under the above legislation, the data kept by our company may be disclosed to third parties, to the competent authorities, prosecutors or other administrative services only in accordance with the rules and provisions laid down in the relevant regulatory framework. Also, the entirety of your data, details and transactions is governed by the principles of confidentiality of communications (electronic and otherwise) and trade and all appropriate measures are taken to protect and safeguard the confidentiality of these during transmission and/or and execution of transactions. The entirety of the details you dispatch to our company is managed exclusively by specifically authorized staff under the company’s control and only upon its order. In order to process your details the company has chosen persons with appropriate professional skills in relation to technical knowledge and personal integrity for the observance confidentiality. Given the fact that during the account creation the user chooses the password they shall use in order to access their account, the latter is obliged not to give his password to third parties and to change it regularly. The company reserves its rights for any damage caused to it by liable violation of the above obligations of the website’s user.

Finally, in order to complete the ordering procedure, you provide your explicit and unreserved consent for the dispatch of automated or personalized e-mails to the e-mail address and/or the mobile phone specified by you, as well as for any telephone communication from employees of our company at the numbers you have specified.

e) Newsletters

During the submission procedure of your order, we offer you the option to receive information on offers and new products via e-mail as well as receive the flip2store.gr newsletter via email. In the case that you make the above choice, you provide us your explicit consent for us to use your e-mail address to dispatch the above. The company reserves the right not to proceed with the user’s registration in the e-newsletter recipients’ list as well as the right to delete a user from it, without justification, without penalty and without an obligation of prior notification. You may object to this receiving of messages at any time.

F) Cookies

The company uses “cookies”, which is software that allows it to collect information, regarding among others the choices and actions of users of its webpage, the Content to which they are granted access, the user’s url, the time spent on the website. The above information may then be used by the Company in order to send to the user targeted information as well as for reasons related to the website’s improvement. Cookies are small information files that a website (the web server more specifically) stores in the computer of a user, so that every time the user logs into the website the website may recover this information and offer the user the corresponding services. In accepting the present terms, the user explicitly declares that they have read and understood completely the specific conditions and the terms regarding the installation, operation and purpose served by cookies and then provide their specific, explicit, free and updated consent for the installation of cookies, the collection of personal information, which are specifically mentioned above as regards their use by the company for the aforementioned purposes. The user maintains the right to recall its aforementioned consent at any time and/or to deactivate the relevant settings regarding the installation of cookies through the browser they use to access the Web. However, bear in mind that without cookies you will not be able to take full advantage of all of our Website’s features.

For more information on the management of cookies by your provider, please visit the respective link below:

Internet Explorer

Firefox

Chrome

Safari

Modification

The company reserves the right at its sole discretion, at any time and without prior notice, to modify, remove or change any page of this Website without justification.

Invalidity

If any part of these Terms and Conditions is deemed invalid or unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these Terms and Conditions shall not be affected – all other conditions will remain in full force. In any case, if possible, there is the possibility of a term / sub – clause or part of a clause / sub – clause to be considered separately in order to make valid the remainder of the term; the term shall be construed accordingly. Otherwise, you agree that the term should be corrected and construed as close as possible to the original meaning of the clause / sub – clause, in accordance with the law.

Waiver

20.1 To the extent permitted, we hereby exclude liability for any claim, losses, demands or damages of any kind regarding the Website or data displayed on it, including, without limitation, direct, indirect, incidental or consequential loss or damage, whether resulting from the following indicative issues, loss of profit, loss of revenue, loss of data, loss of use or otherwise, whether our company had been warned of the possibility of such losses or not. The foregoing will apply whether such claims, loss or damages arise in tort, delict, under contract, negligence, under applicable law or otherwise. However, when you use our Services this does not affect your statutory rights. Always bear in mind that our website is provided “as is”. Consequently, access to it is done solely the responsibility of the visitor.

20.2. The Company shall not be held liable for any damage caused due to incorrect descriptions of the products on our website. We cannot be held liable for damage beyond our control. If you have violated these terms and we have not taken any further action, we shall reserve the right to use our rights as well as the legal remedies available to us in any such case.

Applicable law and jurisdiction

These terms shall be governed and interpreted by the Greek Law. You on your side agree, as we on our side, that you are subject to the exclusive jurisdiction of the courts of Athens in Greece.

22. Entire agreement

22.1 The above Terms and Conditions are binding for all parties (the company and the users) and in their entirety constitute the entire agreement between the parties and supersede any and all prior and existing agreements between you and the company. The information contained in the company’s website constitutes an integral part of the agreement and shall not be modified unless explicitly agreed by the contracting parties (e.g. explicit agreement through e-mail exchange between the company and the customer on modification of the product delivery time).

22.2 In case any of the terms is deemed unfair or is rendered invalid this shall not affect the other terms of the agreement which shall remain in force and shall continue to bind the contracting parties.

22.3 Any delay on the part of either party in exercising some or all of the rights under these terms does not result in weakening or waiver of these rights which may be exercised at any time at a later stage and at the discretion f the recipient.

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